Read the Room: Selling a Model to a Diverse Group of Stakeholders
MuSigma Webinar Series, January 25th, 2022
Speaker: Bret Shroyer – Western National Insurance Group
As underwriting, pricing, and claims models move from design to implementation to production, they pass through the hands of data scientists, actuaries, engineers, and finally the customers / end users. It’s important that the model structure and performance metrics are presented appropriately — and differently — to each of these stakeholders to ensure maximum transparency, confidence, and trust.
This discussion will highlight the unique needs of each of the stakeholder groups, and present ideas on how to satisfy each of their unique sets of needs. A case study will be discussed, illustrating what went wrong when actuarial stakeholders were not considered.